Refund & Return Policy

Effective Date: May 22, 2025

At BOB’s PI & Company and its associated services (including CaseComply), we are committed to delivering high-quality professional services and digital products. Due to the nature of our work, our refund and return policy is structured to reflect the time, effort, and expertise invested in each engagement.

1. Services Rendered (Investigative, Consulting, Compliance Automation)

All service fees are non-refundable once work has commenced. This includes, but is not limited to:

• Investigative labor (field or desktop)

• Compliance or documentation automation

• Custom report generation

• Strategic consulting or AI configuration

Cancellation prior to service start may be eligible for a partial refund, minus a 10% administrative fee. No cancellations are accepted once investigative operations or document development begins.

2. Digital Products & Templates (CaseComply Toolkit, AI Assistants, PDFs)

All digital downloads are non-returnable and non-refundable once accessed or delivered. This includes templates, guides, AI-generated documents, and interactive files.

Exceptions may apply if:

• You receive a corrupted or non-functional file

• The product was not as described on the sales page
  To request a resolution, contact help@bobspinco.com within 7 days of purchase. Include your order number and a description of the issue.

3. Subscription Services (CaseComply Access, ReportBuilder AI, etc.)

Subscriptions are billed on a monthly or annual basis depending on the plan selected.

• You may cancel your subscription at any time, and you will retain access through the remainder of your billing cycle.

• No pro-rated refunds will be issued for unused time within the active subscription period.

For subscription disputes or issues, please contact support at help@bobspinco.com.

4. Training or Onboarding Programs

Refunds for workshops, onboarding sessions, or training materials are available only if canceled at least 48 hours before the scheduled start time. No refunds will be granted for missed sessions or no-shows.

5. Chargeback Policy

Unwarranted chargebacks filed without contacting our support team first will be considered a violation of this policy. We reserve the right to contest chargebacks and pursue legal remedies.

Contact Us

If you have questions about this policy or need support with a purchase, email us at:
📧 help@bobspinco.com