Refund Policy

Effective Date: December 04, 2025

At BOB’s PI & Company, we are committed to delivering high-quality OSINT Investigation Services, training products, and digital resources. Because of the professional and time-sensitive nature of our work, the following refund policy applies to all clients and purchases.

1. Services Rendered (Investigative & Consulting)

All service fees are non-refundable once work has commenced. This includes, but is not limited to:

Skip Tracing & Digital Locates
Background & Compliance Checks
Asset & Financial Investigations
Property & Public Records Retrieval
Social Media & Online Activity Investigations
Strategic Consulting or Case-Specific Advisory Work

Cancellation Policy

Cancellations before work begins may be eligible for a partial refund, minus a 10% administrative and case-setup fee.
No cancellations are permitted once investigative operations, research tasks, or document preparation begins.

2. Digital Products & Templates

All digital downloads are non-returnable and non-refundable once accessed or delivered. This includes:

OSINT Playbooks & Guides
Investigation Templates, Checklists, and SOPs
Reports, Case Files, or Training Materials (PDF, DOCX, or other formats)

Refund exceptions apply only if:

You receive a corrupted or non-functional file, or
The product was not as described on the sales page

To request a resolution, email help@bobspinco.com within 7 days of purchase, including your order number and a description of the issue.

3. Subscription Services (If Offered)

If subscription-based services (e.g., resource libraries, investigative dashboards, or training portals) are offered:

Subscriptions are billed monthly or annually based on the selected plan.
You may cancel at any time; access remains active through the end of the billing cycle.
No pro-rated refunds are issued for unused time or partial subscription periods.

For subscription-related assistance, contact help@bobspinco.com.

4. Training or Onboarding Programs

Refunds for workshops, onboarding sessions, or paid training programs:

May be granted only if canceled at least 48 hours prior to the scheduled start time.
No refunds are issued for missed sessions or no-shows.
Rescheduling may be accommodated on a case-by-case basis.

5. Chargeback Policy

Unwarranted or fraudulent chargebacks filed without first contacting our support team are considered a violation of this policy.

BOB’s PI & Company reserves the right to:

Contest chargebacks
Provide evidence of service delivery
Pursue legal remedies for fraudulent or unjustified claims

6. Anti-Money Laundering (AML) & Overpayment Policy

To ensure legal compliance and protect against fraud, financial abuse, and money laundering:

6.1 Exact-Payment Requirement

All retainers and service payments must match the exact invoiced amount.
Overpayments will not be accepted under any circumstances.

6.2 Foreign & High-Risk Payments

All international clients must successfully complete KYC/Identity Verification before payments are processed.

Funds may be delayed, rejected, or returned if:

The payment exceeds the invoiced amount
The sender’s identity cannot be verified
The origin of funds appears suspicious or inconsistent
The client refuses to comply with verification procedures

6.3 Refund or Return of Questionable Funds

If overpayments or potentially suspicious funds are received:

Funds will be returned only to the original payment source
No refunds, transfers, or partial disbursements will be issued to third parties
Investigative work will not begin until verification is complete
BOB’s PI & Company may suspend or decline service at its discretion

6.4 Legal Reporting

If a payment raises a reasonable suspicion of fraud or money laundering:

We may notify the receiving bank’s fraud department
We may cooperate with financial institutions or U.S. authorities
We may decline or terminate the engagement immediately

For questions about this policy or assistance with a purchase:

Email: help@bobspinco.com
Website: www.bobspinco.com